Jordyn really is a great asset to your team. We dealt primarily with her.
Mertha Maddox, ERA Evergreen Real Estate
Amazing customer service yet again!
People were very responsive and reassuring to us that they were there to help us.
The Heideman Group exceeded our expectations throughout the entire process. Thewy were attentive every step of the way and we would recommend them to anyone needing their services.
Matt & Susan Schneider
Always a pleasure working with The Heideman Group – they make the loan process go smoothly with minimal stress. The team is pleasant to work with and patient with questions – I have referred them to friends who also had a positive experience – highly recommend!
From start to finish, the team kept us fully updates on the status of our loan. Excellent customer service.
Sheel & Emily Pathak
This process was very stress free! You guys are always so great to work with – we referred friends who also had a great experience!
I enjoyed working with the team at The Heideman Group. They were professional and kept me informed about the whole refinance process. This was the first time we have refinanced our home. In the future, we will continue to work with this team.
Jordyn was fantastic to work with!
Got the job done quickly and efficiently.
Gay Gordan, Red Key Realtors
I just wanted to say thank you to you and your team for the seamless refi, which just closed today. I must tell you, this was the most efficient and stress-free mortgage transactions I have done to date, and I have quite a few under my belt over the past 20 years.
The entire Heideman team did a great job of communicating throughout the whole loan process. When I had questions, I was able to get answers quickly and correctly. I appreciate the succinct, step-by-step care everyone with Heideman Group gave me and will highly recommend them to others.
What a team. The entire group of folks made this a seamless transaction. This is my 5th transaction with Robert. He is a great advisor and has become an even better friend.
Fast and easy!
I was very pleased when working with The Heideman Group and getting my home refinanced. I thought my refinancing was a bit challenging because one of my home loans was through USDA RH. This government agency seemed quite slow and took more effort to get the final loan payoff. I found the associates from The Heideman Group were always professional and quick to respond by email or by phone. I would definitely recommend The Heideman Group!
Jodryn was great as was the rest of the team.
Everything was great. Questions I had were answered and things were done fast with a pandemic going on.
Robert, Jordyn and the entire team are professional and efficient!
Robert and his team kept me informed about what needed to be done for my first home loan and answered my questions promptly.
The process was great! I have a busy schedule, so I appreciate their professionalism and ability to communicate with me on specifically what I needed to do before closing the deal. Thank you, kindly.
Everything went smoothly and communication was fabulous.
It’s a wonderful overall experience with Robert and his team. They keep the communication flowing, and constantly update on the status of the loan.
Robert and Jordyn were delightful to work with and lept me posted every step of the way through our refi. We will never use anyone else.
Appreciated the fast replies to questions and the consistent status updates. Thanks again for your professionalism and courteously.
Delmar made the process as informational and expeditious as possible.
The Heideman Group was amazing to work with! Their team was extremely efficient and the weekly progress communication we received was very helpful and comforting. They made the process very easy and when it was all said and done, we saved a ton of money on our mortgage and freed up some money for other expenses and investments.
From start to finish, this was the smoothest loan process we’ve ever experienced. The communication was excellent and the customer service was even better. Thank you!
Definitely recommend Robert and his team for home refinancing!
Very efficient, organized, and responsive. I felt that I was in good hands.
Robert and Jordyn were thorough and responsive to our questions. They provided more detail and context than other mortgage advisors we spoke with, and offered a more competitive product. I would recommend The Heideman Group to anyone seeking a competitive mortgage option and a communicative partner.
Robert and his team were incredibly quick to respond to questions and very knowledgeable about the products and processes.
As always you guys are awesome!
Sarah and Jordyn were great to deal with, they both kept us updated and explained everything exceptionally well.
Robert & Sharon Griffis
This will be the 3rd Refinance that we’ve been able to conduct with The Heideman Group. Each time it seems to get easier and they’ve reached out to us to capitalize on lower interest rates.
Great team that is easy to work with and patient!
Being first time homebuyers your staff made the processes simple and painless we had many questions and everyone of them was answered in a timely polite manner. Would recommend to anyone looking!
We were able to get a very competitive interest rate, and Delmar did a very good job all around.
Staff extremely helpful and replied immediately to any questions.
Rob and his team are both knowledgeable and efficient! Love the fact that Rob continues to look out for me and my best interest; he let me know when the rates made sense for me to refinance and reviewed my options with me. Thanks Rob and team!
Overall, very competitive and efficient. Kept us updated throughout the process. We’d be happy to refer Delmar to our friends who are looking to refinance their mortgages.
We love Jordyn & Sarah. They are so helpful and never get frusterated with our questions. Robert is great too. 😊
The team was very communicative and responsive. The process took a while due to volume, but I knew where we were in the process and timeline throughout.
Easy process the whole way through!
Our work with Heideman Group was great and professional.
Robert makes the overall process super easy, with the help of technology solutions and excellent communication along the way. Not sure if the experience is the same within Delmar Financial, but Robert provides top-notch customer service.
Thanks for helping us through the process.
Enjoyed working with Robert and Jordan, they are responsive and make Financing & Refinancing my home easy.
Great to work with. Very happy with our mortgage.
This most recent refinance was my third time using Robert and his team. Each time has been very easy. Their communication is top rate. I was given great advice to start, and the support along the way was always there with quick replies. Another great experience.
The ease of the process and the weekly updates were fantastic!
We have worked with Robert and staff several times over the years. They are always very informative throughout the process and respond so quickly. We have nothing but good things to say about this company and we plan to work with Robert for all of our future mortgage needs!
Robert and his team made a difficult process very easy!!
With everything being mostly completed electronically, Everyone was quick to respond, professional and courteous. I do however prefer personal contact and understand because of circumstances related to COVID-19 it was not possible in person.
Weekly updates and number and calculation transparency through each stage of the process made us feel like we always knew what was going on.
This was the 6th time we’ve taken out a mortgage or refinanced, but the 1st time we’ve used The Heideman Group and we’re beyond pleased at the quality of this team. The rate and fees were both less than our previous firm offered, but more than that, the service was personalized and genuine. They gave consistent and clear communication throughout the entire process and made sure everything was seamless and easy for us. We highly recommend this team. We should have switched to them years ago.
Professional. Communicative. Attentive. The makeup of the Heideman Group yielded a comfort in me as we worked to achieve my refinanced home mortgage.
Our experience was fantastic!
Our current mortgage lender provided a ridiculous rate when I asked about refinancing. It was much higher than what commercials, junk mail, and friends were all saying. HG was recommended from friends and we do not regret our decision to stick with them. The process was rather seamless from the initial estimate through closing, in spite of the pandemic.
The team effort to get us to close and regular communication on where in the process our loan was gave us confidence in and helped us not to be anxious with the process. Robert provided us with great options that were clear and easy to understand.
Excellent rate and explanation how rate reached.
You and your staff have endeavored to, and succeeded in, being helpful, kind, and generous in all aspects of the loan process and the title transfer to the property. The entire purchase seemed like a labyrinth of stumbling blocks at first but between you and Angie it was made easily navigable. Our thanks and best wishes to your whole team.
Communication with our re-fi was fantastic. We really appreciate the Heideman group reaching out to us and educating us on the current rates and how it would affect our future. Everyone is always helpful, attentive and available during the process. Thank you for the updates and making the process so simple!
Stacy & Todd Isermann
Robert’s attention to detail and level of control throughout the entire refinance process surpassed our expectations. His entire team worked very hard and we appreciate their efforts.
Laura and I both enjoyed working with you throughout this process. I would not hesitate to refer my friends/family to you!
Travis & Laura Dierks
Very good communication from the first time I texted Robert on his personal cell phone to the final closing. He was honest and we were overall very happy.
Robert and his team did an awesome job keeping us informed on the status of our loan and they made our refinance so easy and painless.
Refinancing process was very easy, weekly communication of status of loan process, and very courteous, prompt with questions and professional! Referred my sister so she can refinance. Great experience.
Everyone was so professional and answered every question I had. I would recommend Mr. Heideman highly.
The process was easy and seamless!
This crew is fantastic. Having worked with everybody before, there was already rapport. That said, it was easy and great working with the team from the beginning. Absolutely love the weekly updates, which are especially useful for full process, but also for refinances. Lastly, appreciate the quick and direct communications. I know what I need to know when I need to know it, and the straight shooting means I don’t have to read in between the lines.
The was our second time working with the Heideman Group. We have recommended them to several others and will continue to use them going forward.
This is our second time working with the team to refinance. They made the process almost effortless on our end and were quick to answer any questions or concerns. Thanks again, Robert and all. You guys are great.
Scott & Allison Seaborn
The process was made extraordinarily simple with the process they have established. I enjoyed the weekly tracking updates so I didn’t feel the need to constantly reach out to see where things were at. Jordyn was highly responsive and extremely friendly.
Everything made it great even in the toughest times we’ve all experienced for quite some time Robert and his team made it happen that means a lot, also Robert keeping in touch for soooooooo many years means more than words could ever say, thank you Robert and team Delmar!
We were so well informed and updated about the process of our loan. It certainly gives a peace of mind having so much communication.
Chris & Heather Ake
Robert and his team went above and beyond for our family as we purchased our new home. This is the 2nd time I’ve used The Heideman Group, and I would definitely use them again in the future. They make sure all the bases are covered and everything runs as smoothly as possible.
Robert worked hard to find a package that worked best for us and had a team of individuals who made sure all our paperwork was in line for closing. Thanks for following thru with everything we discussed!!! Robert was very responsive and we are very pleased!!
The process couldn’t have been faster or easier.
Working with Heideman Group was a great experience. They made it as easy as possible with excellent communication along the way. Jordyn was exceptional. Thank You!
Working with the Heideman Group was as easy as it comes. This is my third loan with them and my families fourth. Very professional and extremely knowledgably and I wouldn’t go anywhere else
We liked the weekly updates that outlined the lending process.
Efficient and easy to work with. Process was very smoothly handled…Thank you!
Greatly appreciated the attention to detail and the excellent communication. Overall a very pleasant experience. Great service !!
Robert and Jordyn were always communication with us in a very timely manner.
Robert and his team are fantastic. They kept us up to date through the whole process, and we never had any questions go unanswered. I will use Robert again, and I would highly recommend him to anyone who has questions or needs related to home mortgages. Thank you, Robert!
Refinancing with Robert and his team was flawless overall from the initial design to the final closing. Robert has a passion for helping others and that is reflected in his work.
Robert and his team are so easy to work with and makes the whole process quick and stress free!
Jessica L Hager
Clear and consistent commuinication.
Robert has made it so easy to refinance: walking us through the steps, keeping us updated on the progress, responding quickly with answers to questions.
Robert and his team are the best business partner I could ask for!
Jennifer Walton, Coldwell Banker Gundaker
Everyone was nice, helpful, and attentive. I appreciated that timelines and expectations were laid out clearly. No surprises.
I refinanced a couple of years ago and was pleased with the service at Delmar. This refinance was an even better experience
We used Delmar Financial to buy our home, and now to refinance. Robert and Jordyn make everything so easy and are very pleasant to work with. They keep us updated on what we need, when it’s needed and where to send it. I never felt silly for asking questions and they were always fantastic at explaining anything I didn’t understand. I will recommend them to everyone!
Even in the midst of coronavirus everything went smooth and was handled with ease.
Robert and his group did great! They were very informational in our first sit down and explained the Ins & Outs of the whole experience, which was very helpful since we were 1st time Home Buyers. I do recommend The Heideman Group to anyone who needs a mortgage.
Robert & Delmar made this so easy and simple. They kept me in the loop at all times and I am so happy. I would never use anyone else.
Micah was very helpful throughout the entire process, and really helped us understand everything that was going on.
Robert and the Heideman Group made our mortgage and home buying process a breeze! He was very informational and walked us through what we would experience throughout the home buying process! Would definitely recommend to anyone looking for a mortgage!
Robert and his team make the process so painless and easy to understand! They were very responsive for any questions I had, and were accommodating with my busy schedule.
Robert is good about helping the client understand the options. The underwriting crew is wonderful and makes a huge difference in how the loan processing goes. They are great at pitching in to help get things done and resolve client issues. They get things done ahead of schedule and are great about providing updates to the clients so you don’t need to worry about “if” things are on track. Highly recommend the Heideman team.
Kelly Britt, RE/MAX Results
Robert and his team make the closing process completely painless. They are in touch with you constantly throughout every stage, and they are wonderful about each person based on their individual needs and constraints. We’ve worked with them multiple times and the service continues to get better and better.
This is the third time I’ve worked with Robert. Even after researching a few other options this time just to keep the process honest, I quickly went back to Robert because his professionalism, communication, and care and concern for what’s best for my current situation is unmatched. In addition, these characteristics are embodied by his entire staff, making the process smooth and pain-free.
Thank you for everything! It was a very easy process and Jordyn was great to work with.
Robert and his team provided all of the answers to questions we had and made the entire process very easy on us!
A great experience.
Robert, Jordyn and the rest of the Delmar team made the process quick and painless. Everything went smoothly and I can’t recommend them enough.
Stephen & Natalie Zerr
Micah kept us informed all along the way and when we hit a couple bumps in the process he was coming up with solutions before I could even worry.
Micah was incredibly helpful navigate me through the entire purchasing process as this was my first investment property I’ve ever bought. He made himself available and always gave me the time to walk through any questions/concerns I had and would thoroughly explained things. Him an his team would also be quick to correct/update any documents in order to keep the process moving. Couldn’t appreciate the customer support more. Highly Recommend!
Great Job! Happy Client!
I was referred to Micah by my son in law, and have been absolutely thrilled from the first interaction with Micah and his entire team! Their attention to detail is phenomenal, providing an exceptional experience from start to finish. I have already and will continue to recommend Micah to my family and friends. Thank you!
Micah made everything easy and understandable.
High communication and understanding of how we work from previous loans.
Robert, Jordyn and Sarah were all so great to work with. They all answered any questions I had and explained everything in detail. I’d recommend them to anyone I know!
3rd time working with Robert and his excellent team (thank you Jordyn!), another great experience! Highly recommend!
Great to work with Robert again (repeat customer)
Process went very well for us being out of state.
Great experience overall! Will be back in the future!
Great overall experience. Super easy to work with. Would highly recommend.
Refinancing our mortgage with Robert was basically painless! The office staff worked with us throughout the entire process. We would highly recommend working with Robert to anyone looking to buy or refinance a home.
Micah was fantastic during the whole process and always has our best interests in mind.
Jordyn and Sarah were phenomenal. They are always on top of things and a pleasure to work with.
The Heideman Group continues to exceed expectations. Our mortgage refinancing process was a breeze. Thank you, Robert and team!
It was a pleasure working with you and your team. They all work very well together. I was very happy with the service you all provided. Keeping me informed at each step was appreciated. I can see why you are so successful. Jennifer spoke very highly of you and I can see why.
Ann Klimkewicz, Magic Dragon Properties
Robert’s the best in his business! Expedient service with careful and helpful explanations.
Tracy took amazing care of us! The process of obtaining a mortgage can be very stressful but The Heideman Group had it streamlined and always kept us updated. What an amazing team!!
Jordan & Rachael Mahaney
The communication and continuous updates we received were great!
The staff answered all of our question in a quick timely manner. Everyone was super nice. The staff was willing to work with us around our busy schedule.
Very timely response with superb level of service.
Micah was very helpful throughout the entire loan process. He answered our many mortgage questions that we threw at him as first time home buyers and made sure we understood exactly what we were getting ourselves into.
Micah was very knowledgeable and attentive through the entire process. He and his team made the entire process fast and easy. I would recommend Micah to anyone interested in a home loan or refinancing.
Micah was professional, prompt in all communication and overall great to work with. Buying our home could not have been easier thanks to him and the whole team at Delmar Mortgage.
Micah is easy to work with. He communicates well and was flexible and professional throughout our refinancing process. We highly recommend him to our family and friends.
Very easy process from start to finish.
Daniel L Meier
Great communication, friendly, and knowledgeable!
Robert and his team were great on keeping us updated and clear on what documents were needed. Good information from staff, timely updates. Would recommend.
Molly & William VanRonzelen
Very easy to talk to and to ask questions. Robert and his team were responsive and informative
Robert is super helpful and seamless experience – I would recommend him to my family and friends!
Meredith Skor Berger
We really appreciated the response time and the level of communication that occurred. Your team constantly kept touch and let us know what was happening. Everyone was very pleasant and helpful to work with! I felt like Robert is always trying to give us the best he can give us.
Jordan & Katherine Chitwood
This was a very difficult transaction and Robert and his team made it happen!!
The electronic systems in place made uploading supporting documents quick and easy. I was updated on progress of my loan frequently.
It was very helpful to receive different cost scenarios prior to the search process. I was pleased with your realistic estimate of closing costs.
Being first time home buyers, we had heard the horror stories of how scary the home buying process can be. Micah Mayfield and The Heideman Group took the time to answer all of our ridiculous questions, and walk us through every option as we went to close on our home. We would highly recommend them to friends and family moving forward.
I want to ensure you know Micah Mayfield went above and beyond for us in helping secure our pre-approval and subsequent mortgage. As first time home buyers, he was truly our ally and helped us along with everything. He is a great ambassador for your organization and is a True Professional!
Andrew Boerschig & Nikki Koester
Thank you for taking me through this process. You made it so very easy. Jordyn was incredible to work with. Knowledgeable, efficient, patient, and professional.
The Heideman Group did a great job with the loan process. Very quick to respond, timely & supportive. Will highly recommend to friends & family!
Meredith & Joe Berger
The experience was amazing and very helpful!
Great overall experience! I could not have asked for more! Thanks so much Micah!
The whole process went very smoothly. My daughter-in-law helped us a lot with gathering the necessary papers. It has taken a big load off our shoulders. We were very impressed with how fast everything went. I loved mailing the checks to all the credit card companies and am looking forward to CANCELLING the accounts.
Ken & Mary Behr
Jordyn, Make sure to tell Robert you want a raise! $$ There is no way I could have done all of this so quick without you! Especially since my birthday, the closing, the move, and vacation to Costa Rica all in one week it’s been great working with you. I’m glad you kept me updated on what I needed every day and could work with me on something’s since I travel for work.
We were so impressed with The Heideman Group from start to finish. The team was helpful and knowledgeable making the whole process go as smoothly as possible.
Everyone involved from beginning to end were very helpful! The process was very efficient, we were in closing less than one month from the date we made the offer.
Overall, it was a great experience. Extremely easy to get a hold of everyone, and Micah broke everything down for us which was extremely helpful.
This is my second time using Delmar Financial and Robert’s group and I could not be happier. If I had a question, it was answered promptly and explained thoroughly. The Heideman Group makes a scary process very easy and I appreciate the piece of mind they give me while going through a nerve wrecking time of buying a new home.
Working with The Heideman Group was flawlessly smooth. In addition to walking this first-time homebuyer through every step of the loan process in detail, they continued to provide weekly updates of my loan status that my realtor and I found incredibly helpful. When we needed to bump the closing up by three days, the entire team pulled together to make it happen the next day. I have already recommended The Heideman Group to friends and will continue to!
Amazing, timely, experienced, wonderful – These all describe The Heideman Group. They made first time home buying a breeze and not stressful! They provided me with all the resources needed, constantly checking in and giving updates. I would recommend The Heideman Group to anyone!
Robert was professional, friendly, and knowledgeable about the ins and outs of the loan process. He was always quick to reply and made us feel like we were his only clients.
Wished to remain anonymous.
Every aspect of our loan process with The Heideman Group was top notch from start to finish. The entire team was very thorough and committed the entire time, even after closing. We weren’t just another file or another deal to close, they made us feel like our business was extremely important to them and we appreciated that. We really appreciated their desire to teach and inform. They wanted us to know and understand everything and did not discourage any questions. We met our lender, Tracy, at a first-time homebuyers presentation and it was very informative. That presentation propelled us into our home search so much quicker than we planned because we felt so informed and prepared. We also very much enjoyed the weekly status updates on our loan. We felt very connected to the process at all times. I can’t speak highly enough of The Heideman Group. Thank you for making this process so smooth and easy for us.
Robert and his team went above and beyond to make our experience as smooth as possible! I had herd horror stories from friends about how lengthy and hectic the loan process could be, but nothing could have been further from the truth with The Heideman Group. They communicated EVERYTHING in a timely manner and my husband and I always knew where we were at in the process. Being first time home buyers, Robert and his team addressed any questions we had immediately. We always knew how much cash we would need to close and there were no surprises. In fact, we actually brought less to closing than what was estimated! Not only would I recommend them to friends and family, but I would come back to them time and time again for any further loan applications.
The Heideman Group helped make this process easy & stress free.
In the course of my seven year Real Estate career, I have met hundreds of so-called “mortgage professionals”. Because I have the opportunity to see their work from the beginning to the closing, it is very important to me to have stellar communications all through the process to insure a smooth closing. Robert Heideman is the one Mortgage Banker who has earned my recommendation.
Nancy Riehl; Realtor
Robert was an invaluable partner going through our first home buying process. Him and his team explained all aspects of the home buying process in a straightforward manner and gave us all the tools we needed to give a competitive offer in these crazy times. We put an offer in on multiple properties and Robert was always available for last minute questions and support. Highly recommend him and his stellar team for any and all mortgage services.
The constant updates and when they needed something the team was open to helping you process it.
Phenomenal customer service: availability, response time & guidance all very helpful. Thank you! Everything about this loan process was straightforward. We really appreciated the clear communication we received throughout each step.
Travis & Jillian Black
My loan was not a cookie cutter one, and it needed extra care and attention. The Heideman group went above and beyond for me, and stuck through my difficult situation with me. They helped me get the best possible option, and it worked out in my favor for sure. I highly recommend The Heideman Group!
Applying for a mortgage is no fun. I felt that the speed of communication and the platform for submitting documentation was excellent.
Kept me informed. Helped resolve some issues. Overall good experience.
The Heideman Group is a very thorough and experienced group that has exceeded my expectations every time.
I was working with another company before Heideman. They were unable to help me in the process. I called the Heideman group and it was a painless. I will definitely be using them again in the future.
I really like how you kept us informed weekly on the progression of the loan.
The team was very responsive!
Very easy process. I knew what was going on every step of the way and the team was super responsive to any questions I had.
Thank you for the nice summary and this absolutely has been a perfect loan process. Delmar Mortgage is my new favorite. Thanks Micah!
Robert and his team do a great job from start to finish. There is clear communication and they respond with any questions or concerns in a timely manner.
When we bought our home 4 years ago, Robert helped us finance our new home. We were happy with the services provided then. Earlier this year we were thinking about refinancing to get rid of PMI and lower our monthly mortgage payment. Robert’s team proactively reached out to us via email with a proposed quote ready to go. The refinance process went very smoothly and they provided us weekly status updates. We would definitely recommend the Heideman group for mortgage needs.
Everyone was helpful and quick to answer any questions I had. Made understanding refinance process easy.
I love working with Robert and his team. He makes the process easy and I was informed during the entire process. Thanks for all the help!
This is our second loan with Robert Heideman from Delmar Mortgage. Robert’s team makes it easy during and after closing. We always knew what information was needed from us and where we stood on the timeline. I’ve done a lot of loans, and none have been as simple as with Robert!
Working with Roberts team is amazing. Our loan process was so well planned and thought out , all we had to do was sit back and wait instructions. Everyone should go to Delmar Mortgage company for their needs.
Excellent service and excellent communication!
Robert was incredibly helpful and responsive throughout our mortgage process. He and his team kept us in the loop and made us feel like they cared. Would absolutely recommend.
Robert and his team are exceptional. Always updating progress, constant notifications of where loan proceedings are, timely, efficient and courteous. Everyone should use the Heideman Group.
William & Claudie Browne
Robert was very thorough and the whole Delmar team worked seamlessly with us to help us through the mortgage process!
The Heideman Group did a fantastic job explaining the process and timeline for my refinance. I would highly recommend for anyone refinancing or purchasing a new home.
We have refinanced with The Heideman Group twice and each time we were able to get a better rate.
The team was professional, courteous, and helpful when contacted.
The process was smooth and there were no unexpected surprises. It was a good refinance experience.
Working with Robert was easy and efficient. His team worked with us throughout the entire refinancing process.
This is my third mortgage with the Heideman team. They make the process easy and do exactly what the say. Hopefully rates drop again so I might be able to do a fourth!!!
I wanted to thank you for an uneventful refinance process and completion! I have to give you a WOW! The cost was very reasonable and your team is well organized. Thank you for your awesome customer service!
I’ve used the Heideman Group twice and was impressed both times. I would use them again and recommend to friends and family.
Everyone was always ready to answer my questions, always friendly!
A relative recommended the Heideman Group as an honest and professional company to work with. I trusted his recommendation and am grateful. Don’t think I could have made a better decision. Perfectly satisfied. Jordan was exceptionally helpful and knowledgeable and answered all my questions. She was pleasant and patient. An asset for sure!
Professional and Great Communication!
The fact that we choose “met expectations” only indicates that we expected professional service and we received it. You have provided mortgage of mortgage re-finance service for both of our children in this are as well as for ourselves.
Other than the re-finance this time took an extraordinary length of time (which actually worked out OK since during this long period, we ran across a house that we liked and bought it) which changed the re-fi to a 1st. Your costs of obtaining a mortgage were unusually low and we thank you for that.
Glenn & Roberta Martin
Ease of initial communication. Weekly updates. Multiple points of contact to ensure quick and accurate responses. The portal made document uploads super easy.
Everything was beautifully conducted and quickly completed!
Was an easy process, just took longer than normal because of Covid work restrictions and the amount of people at the time applying for loans.
This was our first time going the refi process as we just bought our first house a few years ago. However, the same high level of trust and expertise was there with Robert and Jordyn and our refi loan was smooth sailing. I will always recommend Robert and his team to any friends and family.
Melodie Heberer & Kelsi Davis
The process and expected timeline were clearly explained at onset. Continuous, timely communications throughout and an ability is sign all documents electronically (or via fax) until day of closing was very convenient.
My wife and I are very glad that we decided to refinance our home loan with the Heideman Group. They do a really good job! The entire process was seamless because of their professionalism, knowledge, and “client first” attitude! Their weekly email updates, including their “scorecard” are gamechangers!
Tom & Julie Van Cleave
We refinanced during COVID so many of the processes were modified. The Heideman Group did a good job of adapting as new information was released
The process took longer than expected but everyone was great throughout.
Delmar secured a market competitive loan and helped walk my wife and I through a structure that saved us thousands over the life of the loan.
Covid made the process longer but it was handled well. Thank you.
Brock & Loren Roberts
The whole team was great. I enjoyed getting the weekly summary so that I could track the progress of my loan. Robert went above and beyond to help us meet our closing deadline.
This is our 5th time working with Robert and his team. Their system of keeping you informed is excellent, and most paperwork was able to be done electronically. Top notch customer service is what you can expect.
Robert is absolutely the best mortgage specialist that we ever worked with. This was our second mortgage with Robert, and everything went smooth and fast, even Covid19 could not slow Robert down :). Highly recommend!!!!
Robert was an excellent resource for us during our home buying process. Robert and his team did an excellent job of communicating what was needed for each step of the process. I will definitely recommend them.
Rob, Jordyn and his entire team are always helpful and patient with us as we navigate through this process. They make it seamless and easy with above par communication.
Kadi & Gabe Usry
Robert proactively monitored rates on investment properties for me. And when rates dropped, he called me to get the ball rolling and lock in this rate. We will save nearly $100K in interested on this investment property thanks to this refinance and Robert’s diligence.
Weekly updates, questions were answered promptly, excellent communication.
Robert set fair expectations and delivered on those expectations. There were no surprises. I would highly recommend working with him.
It was a pleasure working with your company on behalf of my seller. I appreciated the weekly updates without having to ask for them and I like the format of the updates. Your services were informative and professional.
Sandy Bichel, Magnolia Real Estate
This is our second time working with The Heideman Group. Always a professional experience!
The Heideman group is great at keeping us in the loop on market changes that we should take advantage of! This being our 2nd refinance in 18 months took longer than the other loan closings but we know the market is on fire right now.
Robert and his team were great during our refinancing process. Would definitely recommend them to others!
They made the process easy! Highly recommend.
This was my third mortgage transaction with Robert Heideman and Delmar Mortgage. Every time the service exceeded expectations. Communication was frequent, prompt and clear and the process went smoothly, even during the current COVID-19 situation.
It was such a breeze working with Heideman Group purchasing our new house. They were very knowledgeable and made the process easy. We highly recommend using them and refer anyone we know to use them. This was our second time working with Robert and we will use them again when needed.
This was our 2nd time working with Robert on a refinance. He and his team kept us informed through the process with weekly updates. When you are self-employed, there are always additional loan requirements and his team gave us easy access to provide the needed information.
It was wonderful to receive weekly updates and to be treated like my loan and time were important. When the time came to sign our documents, it was perfect to discover we could sign in the safety of our own home. Thanks to you and your staff, the process was a breeze from start to finish.
Great communication, always looks out for the client.
Excellent knowledge and service!
Robert’s team was very professional, very clear and what they needed from me, and kept me updated on the progress the entire time. Very easy to work with!
Wonderful working with your team yet again, each time better than the last!
They made the process feel very comfortable.
Robert and his team did a wonderful job! This is the second time in the past few years they have helped us buy a new home and both times they knocked it out of the park! We would highly recommend!
Geoff & Katie Ogden
The Heideman Group treated me professionally and made my first large loan easy to get through.
It was a fantastic experience that saved us lots of money!
The Heideman group delivered for our family in the same way they’ve done for us multiple times before.
As with our previous experience using The Heideman Group, we were impressed with the team’s knowledge, professionalism, and attention to detail. We continue to recommend them to family and friends!
The entire staff was very responsive and made sure we understood the loan process every step of the way.
Rate was fantastic. Team’s communication was outstanding. Very pleased.
Robert and his team always kept us up to date with the status of the loan. The transaction was very smooth!
We are very happy with The Heideman Group. We were well looked after and are grateful for our experience.
This was the first time I have worked with your company and it was fantastic!! I will definitely be referring clients to you guys!! It was great working with you! Thanks!
Tracy Cromer, R Towne Real Estate, LLC
From day One the Delmar group exceeded our expectations. They were very timely when answering questions and prompt when sending required documents. Very professional and pleasant to deal with. Would use them again and personally recommend them to our friends and family.
Thank you for making the process smooth and communicating clearly.
I am very happy and thankful for the way your team worked with me. You took all the fear away and made it easy getting to the finish line. Thank you very much.
Robert is the BEST! Aside from getting a fantastic rate compared to others, the process was very easy to follow. I really appreciated getting regular updates, even when there was nothing new to report. It made me feel like they were on top of everything. I HIGHLY recommend getting in touch with Robert even if you already have someone you’ve worked with in the past. You’ll be impressed!
Rob & Anna Berman
Communication was amazing.
Great communication. Ease of process. Very knowledgeable staff. Got everything done very quickly so we could close on time. Very friendly people to work with.
Great process, great team during trying times!
Working with the Heideman Group was excellent. It was quick, easy and they made it happen even with the restrictions during the pandemic. Thank you so much for all your help!
Super easy to complete process and he was very knowledgeable on helping get us the best deal for our situation. thank you!
My refinancing experience was seamless and timely. Robert and Jordyn were professional and courteous. They thought of everything to keep the process moving safely without delay, despite the global coronavirus pandemic.
Robert and support crew were there with us all the way until closing. Provided many ideas and options to fit our loan needs. See you in 3 months to do a loan “recast.”
Robert and his team are always so fantastic to work with! Would recommend their team with your mortgage needs every time!
Lots of communication. Process went smoothly. Locked me in with a great rate!
We just refinanced our mortgage with Robert and the experience was excellent. I have a very busy schedule and his team did everything to make sure it went well. Even through this pandemic, we didn’t have any delays. Thank you Robert and your team!
This is my third time working with Robert and his team. Every time has been a great experience. The communication is constant. He constantly looks out for you for something better. His follow up after the close is great as well. His loan reviews in the years post closing makes sure we are always in the best situation. Highly recommend.
Fantastic Job; Easy Process.
Arthur & Barbara Greenberg
Everything went smooth and efficiently! With our busy lifestyle Robert and his team were able to get everything they needed without causing us stress. Closing was quick !! I highly recommend their services to anyone looking for great financial advice and services !!!
Easiest refi Experience I’ve ever had!!
My husband and I have worked with Robert since moving to Missouri a few years ago, and he and his team are professional, friendly, and easy to work with. We appreciate that his team keeps us on point about any processes (re-financing, new mortgages, etc).
Never any worries when my clients use Robert Heideman! Regular updates and quick responses set him apart from the others. Thank you Robert and Delmar!
Terri Rea, Berkshire Hathaway HomeServices Alliance
The updates that Robert and Jordyn sent throughout the process relive all anxiety around this process We refinanced multiple properties at one time , and as a business owner there can be lots of extra documents. It never flustered Robert and his team , or at least we never saw any frustration, which made the experience pleasant I will definitely refer Robert to the folks in my life.
We have been doing business with Robert and his team since 2014. Every time we’ve worked with them, it’s been nothing but fantastic. You communicate with a handful of people but they are always on the same page when getting us the info we need or answering any questions. They are quick and efficient in responding to emails as well. I would recommend The Heideman Group to anyone looking for a loan or re-finance.
Relatively simple process.
Robert and his team make the process of refinancing a mortgage so easy! They explained it in layman’s terms, helped us analyze our options, and constantly advocated for our best financial interests. At the end, when there was a little something that could be done to make our experience just a bit better, he voluntarily took on the extra time and work to make it happen. This is certainly our go-to team!
Micah is the best to work with – he’s efficient, communicative, and proactive, and always makes things fun! If you want a great experience with your mortgage, talk with Micah.
Tammy Derrigan, Realty Exchange
The communication is very good. We received weekly updates and any questions answered immediately.
Micah’s team was great to handle the whole process with professionalism. Micah gave great advice on the timings and steps to take to try to get the best refinance / mortgage that fits our needs. I personally like how he follows up after signing, so he ensures all is fine.
David Carbonell Girbau
A few problems along the way but addressed those issues and completed the process on time.
The communication we received from Micah was timely, clear and concise. I would recommend Micah and team to a friend.
Micah is a great guy! Has always given us options and is very clear in what the options can offer! Would highly recommend!
The entire process was very easy. Everything except the closing was accomplished online. The in person closing was very fast and convenient.
Calvin G Presley
Robert and his team are top rate professionals who made this process easy, enjoyable, and clear to understand every step of the way. I would recommend them to anyone.
Robert, Jordyn & Sarah did a fantastic job handling 2 simultaneous transactions & I never felt out of the loop and they went out of their way to make this a good experience!
We loved the personal attention and how comfortable they made us feel during this whole process. Their patience and understanding was extremely appreciated as well. Having someone with the experience and knowledge to explain all the information was incredibly amazing!
The communication was great. Robert was always available to answer any questions or concerns that we had. He explained things well so that we could understand all aspects of the process.
Micah is not only a great guy, but also great at his job! Him and his team are always sure to keep you updated as to where your loan stands, all the way through closing. I would strongly encourage anyone who is buying a home or looking to refinance to send that in Micah’s direction.
As a first-time home buyer, I couldn’t have been happier with my experience with Robert and the entire team. They answered all of my many questions and made me feel super comfortable through the entire process! Thanks so much!
The level of service throughout transaction was outstanding.
Spencer Bishop, Berkshire Hathaway
Refinancing with Robert and his team was flawless overall from the initial design to the final closing. Robert has a passion for helping others and that is reflected in his work.
Robert and team provided excellent customer focused service and this was the best loan experience we ever had.
Micah and his team were very responsive and on top of everything that needed to be done. Loved working with them!
Thanks for making me aware that I could improve my situation, and then making the whole refinance process so easy! It’s nice to feel like someone has my back. Your whole team is so good at what you do— love you guys!
Tracy A. Spiguzza
Robert and his team were friendly and extremely helpful throughout the entire process! They make sure you are comfortable with what’s going on and keeping the lines of communication open.
Brian & Lara Oberman
Micah and the team made our home buying experience very pleasant and easy for us. We were in constant communication with our needs and updates regarding the process.
Micah was friendly, knowledgeable, and came all the way to our closing.
Robert made it real quick and easy. Good communication. Organized and to the point. Robert and his team are so easy to work with and makes the whole process quick and stress free!
Ryan Bush & Jessica Hager
Micah is clear and understanding during the entire process. Also a very down to earth person and easy to work with. Highly recommend.
Micah and his team make things simple. He is ready to answer any questions and the team is diligent.
Robert Heideman made extra efforts to make sure I was satisfied, and also made special arrangements to work around my busy schedule for closing. Closing was quick and smooth.
Micah is so personable and friendly. He treated us like we were his only client and responded to all of our many questions super quick. He went above and beyond for me and my husband. Being first time home buyers, he was a HUGE Godsend! He explained everything super well and I really trusted him throughout this whole process. I will forever recommend him to others!
Micah and his team are the best in the business! Excellent communication; Smooth transactions; Best in class client service! I can always count on Micah and the team at Delmar Mortgage to do an outstanding job!!
Jim Kempf, Coldwell Banker Premier Group
Great company! We had a very enjoyable time working with Robert. He was very professional and had excellent communication with us throughout the whole process.
Hi Robert, Your staff was very attentive to the process and worked to minimize the monthly mortgage payment. Thanks …….. Grant
Grant W Drese
Robert was very informative and helped us throughout the whole process of buying our house.
Todd B Hillis
I’ve used Robert four times now, and I will use him again in the future. He truly has the client’s best interests at heart. I highly recommend his services!
Jay C. Scherder
As before was a very smooth transaction . we really being kept in the “loop” as fas as how thing’s were going , again thanks!
John M. Howard
Great communication throughout the process and updates. Never worried about the loan in process and knew Robert has knowledge and experience to take care of it.
Janell Reeves, Keller Williams
Robert made the process seem easy.
Makes everything simple by communicating everything in the process quickly. Willing to go above and beyond for clients to make sure closing happens on time and goes smoothly.
Michael Sweeney, Coldwell Banker Gundaker
Great team. Very organized. Great process.
The pricess was very straight forward and the steps were clear and explained very well. We appreciated the great rates and service!! Thank you!!
Reinitz, Dean & Ashley
The refinancing process was effortless and stress free!
The refinancing of our mortgage was fast and painless, and the Heideman Group exceeded our expectations. We were uneasy of refinancing so soon after the term of our loan began, but we were confident of our decision after asking Robert countless questions, all of which were answered quickly and thoroughly.
Geoff & Katie Ogden
This is the second home I’ve purchased (plus a refinance on the first one) and by far the easiest and most transparent mortgage process I’ve completed. The communication every step of the way was above and beyond my expectations! I highly recommend Robert and his team!
I loved working with Robert & Jordyn! They made getting a loan so easy and simple for me because this was the first loan I have ever taken out.
The hoops that FHA made us jump through were extraordinary but The Heideman group handled them like it was nothing. They took great care of both of us as well as our child during the entire process.
The whole experience was fantastic. I felt taken care of. The team was great and Sarah & Jordyn were especially helpful. Great, Robert!
Rob was awesome. He contacted us proactively when the rates changed to suggest we refinance, he helped us through the process, and despite a pretty complicated financial picture he got the whole thing processed extremely quickly.
Micah and his team were amazing. Very responsive to questions and made sure I understood everything every step of the way. They made the process of buying my first home easy and stress free.
Jim & Diane Mason
Prompt communication even on the weekends and evenings!
The whole process was easy, thorough and joyful. We felt very well taken care of.
Loan closing can be a mysterious process, so it was helpful to receive a layout of what to expect, as well as weekly status updates. Great experience overall!
Overall, I am very pleased with Heideman Group and would use them again.
The progress emails are the best ever. I never wondered what was going on or what I needed to provide at any point in the process. Solid work all around. Locked in a great rate!
We recommend them to everyone we possibly can! Robert and his team is the best in the Biz!!!
Once again “The Group” knocks it out of the park for me! The heads up they gave me and the refinance they guided me through have totally changed my game – so grateful to save those $$!
The Heideman group excelled at communication! I have a tremendous amount of respect for how fast they responded to any questions. For me, that was above and beyond my experience with others firms that left me hanging for answers or always played the busy card.
They made closing in a crazy market, fast, simple, and straight forward.
I highly recommend them.
Professional, clear, efficient, well thought out. Zero drama. Highly recommend.
Smoothest and quickest refi process I have ever been a part of. Highest marks!
Great experience all the way around!
This is our second time refinancing our mortgage with your company, and it was another great experience. Thank you for taking care of everything and making it so easy.
They made it easy!
This was the easiest refinance I have ever done, hands down.
We truly appreciated the consistent communication during our entire Mortgage Refinance process. Your efforts in assisting us in completing this all the way to closing date made it easy and painless. Thank so much!
The team was very efficient and helpful. Specifically, Jordyn was very responsive and assisted us in a timely manner. We appreciated receiving the weekly update on where we were in the loan process; this was valuable to make sure we were not missing anything that could potential hold up the process. Many thanks for everything!
The Heideman Group offer prompt and reliable updates during our refi process.
As usual Robert you did an amazing job. Thank you for your help.
Everyone was really nice and patient with us. It is a great group to work with.
The team was great to work with and they kept me informed through the process.
Great communication throughout, which can be rare in the refi process. Materials provided were clear and helpful. I felt like was treated as an individual and not another file.
Very nice and kept me up to date on my loan progress.
A family member referred the Heideman Group to me and during my refinance I referred the Heideman Group to another family member. The whole refinance process was convenient.
Clear communication of expectations upfront and weekly updates of the timeline.
Tracy and the team are great. This is our 4th experience with them and it’s been great every time!
Quick turnaround times and very courteous. Found a way to assist when other lenders said they could not.
The Heideman Group is very thorough to a point everything was completed with very little input from me once I handed over the paperwork.
Kept me up to date on every step of the process.
I’ve done business with Robert a few times in the past. And the reason why I keep going back to him is because he gives the best rates, communicates clearly, honors commitments, and explains whenever there is a question. I highly recommend Robert!
Very Professional. Met every expectation I had.
Robert and his team were great. They made the process easy and painless. Thank you!
Great experience and honest communication the entire process.
Frequent status updates were greatly appreciated.
Delmar makes the process easy and the communication was excellent! As a realtor, I refer business to Delmar on a regular basis. This time I used them for my own re-finance and the service was excellent, just as I’d expected.
The team does a great job of keeping you updated and responding to questions along the way. Thanks for your help!
Great team. Great experience. Not my first time working with the Heideman Group and won’t be the last.
I have closed four loans with the Heideman Group. They have the best advice, the best rates, and the best service!
Robert and Team helped us through a new purchase and now two refinance loans. As usual, the service was tremendous and we were kept well informed throughout the process.
Thank you, Jordan & Robert, for always being professional and quick to respond to questions/concerns. I had an overall great experience with your company. Closing at your office during times of COVID was seamless.
For the second time in securing a mortgage from Delmar Mortgage everything was well documented, easy to follow, questions answered promptly and carried out in a reasonable time frame. Thanks for your excellent service.
Your personnel kept us informed all along the way. We also had weekly reports of the process to the finalization of our loan. Service was excellent and always answered our questions promptly.
Everything was wonderful, the people, the process, and the overall communication received. I always knew exactly where I stood, what was needed from who, and what to expect moving forward. It was really easy to navigate with all that assistance and guidance. Top notch service from a top-notch team.
Overall a great experience even when unforeseen issues arose. They worked through it and got us to closing.
It was a great experience working with everyone again. This was my second refi and I appreciate how well your process works. Processing took longer but I know that is because of how many loans are going through in this low rate environment. Thanks again for the help!
Best Experience Ever …. Awesome communication for folks like me that have zero to nil knowledge….
Everything was easy, well explained, and updates were provided in a timely manner. Thanks!
Robert and the Heideman Group have been absolutely fantastic to work with. I have now closed a loan and refinanced twice with them and each time they have went above and beyond to make sure we got the best deal available. Their knowledge helped my wife and I navigate the mortgage “waters” and better understand how to get the most out of our money. Thanks Robert and Team for making this process as easy as possible!!
It was a great experience and was very happy with the service.
Thank you for all of your help. I really appreciated the weekly updates.
Beat everyone on rate and the experience was great just like the first time!!!
The weekly communication and chart to show us what step was next, was top notch. Wishing you all a very happy holiday season!
Great experience. Robert and his team made the process super easy. Thanks for all your help.
Good communication and timely responses.
Very responsive and helpful to ensure we got the right deal for us.
We’re first time homebuyers, and Robert walked us through the process, the different options we had, and the pros/cons of each. He was transparent throughout, and helped us structure things in a way that was tailored for us. Great communication throughout too!
Great experience with Heideman Group, answered all our questions timely and kept us in the loop with our refinance.
Fast email responses. Processed my difficult loan quickly. Great working with them!
Communication and letting us know where everything is at on a regular basis is key and they are great with that. They were super friendly and always able to answer questions and provide updates.
Alyse & Cody Riewerts
The team kept us informed about progress the entire way through and managed to give us a contactless experience during COVID.
The Heideman Group was always accessible, pleasant & professional.
Easy process from start to finish especially during a pandemic. Thanks Robert and all team members.
The Heideman Group was great to work with during the entire loan process. They were always quick to respond to questions and provided weekly progress updates. The team is knowledge and focused on customer satisfaction. This is the second time in a year that we have used them to refinance our home loan and we will continue to use The Heideman Group in the future.
This is the second time we have refinanced with Delmar. Each time has been easy and smooth.
Boris Dieseldorff & Laura Henry
The constant communication and online process was very efficient and helpful. We always felt like we were being kept up to speed on the status of the closing process. We love working with this team.
Someone was always willing and available to answer any questions or concerns we had in a short time period. This was particularly important to us as we were not living in St. Louis at the time.
Thanks again for making the refinance process seamless and painless. As usual, your team is organized, efficient and easy to work with, and the closing went as quickly as ever. We’re so fortunate that we’ve been able to work with you!
Between a new purchase and refinances, this is the third time I’ve worked with Robert and his team. They are all truly top-notch and provide so much more value than what you’d expect from a loan officer/mortgage advisor. The entire process is so smooth and the level of knowledge the Heideman Group Is unmatched.
Everything went exceedingly smoothly and everyone we talked to was very honest and upfront about what to expect throughout the process.
They answered all my questions and kept us on track through the whole process. They made it very easy for us.
Weekly updates of where things stood was very helpful…and so was everyone in the office that I talked to.
Always great communication … rapid, thorough, and professional.
Everything from beginning to end went smooth. Thanks to you and your team for all the guidance and support during the process.
Mike & Karen Smith
This is the second time we have used Robert and his team. Not only did they recommend an agent who sold our house in three hours, but they eased all of our fears of purchasing a forever home; Including a call to go over closing costs after dropping their child off at an extra curricular. We have recommended Robert to family and friends and will continue to do so.
I always enjoy working with Robert. He is extremely knowledgeable and thoroughly answers all my questions.
This is our second time working with The Heideman Group and the attentiveness and professionalism of the team impressed us yet again. Jordyn is so knowledgeable le down to the last detail. The team is easy to reach and quick to respond. We know we are in good hands at Delmar. Thanks!
Good communication through the process and great rates!
It was super streamlined and the constant emails were excellent. We applied for this loan during the Covid-19 pandemic and you all managed to push the loan through in record time. We truly appreciated the effort. Thanks so much. Robert and Jordyn were the BEST!
Vincent & Dana DeBlasi
The refi was super easy and convenient!
Robert has always kept in touch over the years and that is a good thing because it tells us that he’s ready to work for you. Everything was transparent from beginning to end and the communication part was the best, we appreciate Robert and his team. Robert does his BEST to try and get you the best interest rate possible or help you save years on your home when refinancing or purchasing a new home. Thanks Robert!! Thank you all!
Process was smooth took a bit longer due to volume during the low rates and COVID issues but overall good service, quick responses and good rates.
I’ve worked with Robert and his team on a number of occasions. The loan design process is incessantly smooth and communication is a top priority. Robert and his team have incorporated a “client first” atmosphere which transcends through the final detail.
Wonderful experience, loved the progress tracking weekly!
Robert and his team couldn’t have been more transparent. From beginning to end, the refinance was smooth. Robert looks at each client on an individual basis and recommends what’s best for them.
Robert and his team were phenomenal to work with, we asked questions and they gave us prompt answers. We had weekly updates. They were great.
As always, love working with the Heideman Team. Always answered my questions in a timely manner and kept me well informed.
So streamlined, quick feedback, personable.
Very friendly and helpful. This was our first home buying experience and Robert made it very easy! We have already recommended them to other family members!
Very smooth process, and communicated very well throughout.
Robert and his team kept me up-to-date on my refi every week. They were quick to respond to any questions or concerns my husband or I had. Very knowledgeable group!
Robert’s team is organized, professional, and courteous.
Professional and Responsive!
Timely work despite major surprise/challenge Great communication.
Constant communication with real time updates and check ins. Clear and consistent communication.
Brian & Tamara Gavaletz
Robert made everything easy and very understandable for us as we are first time home buyers. Trusted him through the whole process and we are very happy we did as we got our new house with ease!! Highly recommend! Great experience. We would recommend to anyone.
Elise & Sean Olmsted
Closing during COVID could have been challenging but Robert and his team made it easy! Best mortgage process I’ve been through, the team held our hands through the entirety.
They walk you thru the process and make things as easy as they can be.
Smooth and easy process!
Quick responses to emails or any type of correspondence and thorough answers to questions.
Great communication, very attentive and informative, and looked out for my best interests.
Robert and his team communicated consistently and clearly throughout the entire loan process. In the midst of uncontrollable outside factors and uncertainties, he and his team were flexible and dedicated time and attention beyond “normal office hours” to make my experience as successful and stress-free as possible.
Robert and his team got my clients the best loan for them, thought them the process, and kept everyone involved informed. Thanks
Susie Randall, Coldwell Banker Gundaker
Robert and team are great to work with! They maintain consistent communication throughout the process so you know the status of everything.
I appreciate Robert and his team stayed on top of the timing with which everything needed to happen. As a working Mom with two kids, it can be hard to make time for all the steps that need to occur.
Julia M Ahrens
Robert was very friendly and easy to talk to. He and his staff kept us informed all through the process. Everyone on his team were knowledgeable and professional. We were kept informed weekly by emails from Jordyn, really all throughout the process. Robert made us fell that we were truly being taken care of.
Stacy & Howard Neuman
The loan process went smoothly and all our questions have been promptly answered both before and after closing. Value added is a donation to a charity of our choice and a list of trusted household service providers. We used a plumber on the list shortly after our move.
Kathleen & Jerry Martin
We appreciate the professional service with a personal touch. Very open and clear in communication.
Robert and his team made the entire process so easy! Customer focus, communication and satisfaction is their top priority. They were very knowledgeable, professional and structured our loan in a way that exceeded expectations. I would highly recommend Robert to anyone looking to refinance or take on a new loan.
The entire process was extremely easy an informative. This was the first time we had completed a refinance so we needed a team we could trust to make sure things were done right the first time. The system of emails, online form signings, and phone calls not only made the process convenient with our work schedules but also kept us well informed. We are so glad we met and worked with Robert Heideman and his team. They are amazing.
The Heideman group could not have made the refinance on my home any easier. It was a seamless process. I was always informed and could contact the group quickly & easily via text message. It didn’t stop with our mortgage. The group is helping address all those big “to do’s” in our financial world as well. So many Thank Yous!
Robert and his team are exceptional at what they do! They couldn’t have made our home refinance any easier on us as in the past I have always remembered this being a semi daunting task. Getting all the appropriate paperwork to them was so streamlined and easy and the constant communication during the process was reassuring. I rarely had questions because they always had them answered before I could ask them. We are very lucky to have found the Heideman group! We will never use anyone else!!!
My client was very pleased with the level of service Robert and his team provided. They are now happily moved into their new home. If my client is happy, I am too.
Meg Coghlan, Dielmann, Sotherby’s Realty
Tracy and her team went above and beyond to make the closing convenient and easy. We will come back to Tracy in the future for any mortgage needs.
It was a very quick process.
Great team to work with, really fight for their clients! Excellent communication, very professional. Robert’s team go above and beyond to get the job done. Thank you, Robert and Jordyn!
Nathan & Jenny Chew
Robert’s experience and knowledge resulted in a seamless refi process for us. His team, especially Jordyn, is prompt, skilled and friendly. We are recommending him to friends and family already!
Robert and his team were so helpful, professional, quick to respond, and explained everything in the most easy to understand way I could imagine. Amazing experience. I would highly recommend to anyone.
Karen L Miller
Great follow-ups and timely service delivery. Robert and team delivered the fastest closing time we’ve had to date (Over 20 years).
Robert personalized our loan and made us feel as if we were his top priority. He made buying my first home safe and easy!
Micah was very organized, communicated well and made it turnkey for us to get the refinance completed.
I just closed my third loan with Robert. A++ job. We rate everyone a 10—this was the easiest loan we’ve closed to date. I highly recommend.
Thank you for being so friendly and patient while I ask a million questions. Super helpful and super knowledgeable, will definitely be using them again.
Very personable, gave lots of information, open to questions and calls, and we felt he really cared. We liked him!
Great rate, and a great deal. Superior service made the whole process super easy for us.
I feel confident my buyers will get the best possible loan for their situation and that they will be inform throughout the process. Robert and Jordyn are really good and educating their borrowers on all the options out there in the ever changing lending industry.
Susie Randall, Coldwell Banker Gundaker
We’ve worked with Robert and his team for about 5 years now – on an initial purchase when we relocated to St. Louis, then on a new hose and refinance a few years later. The team is very supportive and diligent, and the requests they make from a documentation perspective are not overly burdensome. And, along the way, we get weekly progress reports that show how things are going. All in all, we couldn’t be happier.
Micah made the process extremely smooth and easy.
The closing is now done, and as always, the process is painless and seamless. Your team is second to none. We appreciate the weekly updates and feedback along the way, and whenever there’s an issue or a question, you’re always there to help us out.
Andre & Ann Martin
Did a great job. Pleasure to work with!
Christopher Long, Radius Realty
Every Thursday I was given updates on where the process was currently and what the timeline on future steps would be. Very happy with the entire process and clear cut explanation of my options in the future on what Icould do to modify my loan efficiently upon the sale of my old property. This will be my third home loan and it was hands down my best experience yet!
Micah finds the best buying scenarios for my clients! He has answer to every question!
Micah made buying our first house easy and painless!
As a real estate agent at the Lake of the Ozarks, we typically have challenges associated with our clients using an out of town lender. Robert and his team did a fantastic job and were excellent in keeping me apprised of where my clients were in the process the entire time. If I was an agent in St. Louis I would definitely be using them all the time! Congrats on a job well done. Thanks!
Ann Klimkewicz, RE/MAX
Robert educated my buyer from start to finish. There was never a minute where we didn’t know how the loan was coming along. He has a great team!
Nick Metz, Coldwell Banker Premier
Micah helped make this process very smooth. He was always communicating if his team needed something and ensured we were set to hit our closing date.I would highly recommend him to family and friends.
We closed on a tri-plex in 3 weeks. Robert and his team were able to handle everything and helped us reach the finish line very quickly. We have had Robert and his team help us purchase our primary residence and multiple investment properties, and it is a delightful experience every time.
Very straightforward process with easy upload of supporting documents.
I appreciated the weekly updates as the seller’s agent.
Michelle Wyatt, RE/MAX Results
Robert and Jordyn were a pleasure to work with for our mortgage refinance. From clearly
outlined emails to the web portal experience, I was always informed of what was happening
in the process.
Robert and his team really have the Perfect Loan Process! Consistent professional communication and proactive approach to the refinance process made us comfortable knowing our best interests were always protected. Thanks to Robert and his team for making something so important so very simple!
Jennifer Louise Walton, Coldwell Banker Gundaker
Communication is very good. I am kept up to date on transactions. Robert and his team are very responsive. Easy to work with.
Jay Sweeney, Keller Williams
Robert educated on the process before I even applied for the loan, he and his team were in constant communication, and was available for questions 7 days a week!! Thank you for the great service!
Fay R. Crancer
Robert and his entire team were so organized and helpful during our refinance. Thank you for informing us of our options. It’s great to work with a solid team!
Todd R. Isermann
Communication throughout the process was excellent
You were so helpful in assisting me with understanding step by step what was needed and what was going on with the process.
Robert and the team made what can be a rough process go extremely seamless. I would highly recommend the Heideman Group to anyone in need of a mortgage.
We are extremely satisfied with our loan and the entire process. Thanks Micah!
The Heideman Group helped me through my first and only loan experience for my first home. I came to The Heideman Group with the knowledge of their excitement to work with first time home buyers, yet I anticipated a stressful process. I would have never imagined applying for loan to buy a home would be easy, but The Heideman Group made it extremely simple. They tell you the exact information they need and when to provide it through a smooth, step-by-step system. I never had to worry about a thing. I don’t believe it could get any easier than it does with The Heideman Group.
Working with The Heideman Group was pleasant and easy. I knew what I needed to submit and when to do it. Everything was streamlined and exceeded my expectations.
Joanna Thomeczek and Joseph Preisser
Matt & Mary Pentecost
The Heideman Group is a favorite lender of mine. They have proven to be very effective at understanding what the clients goals are and giving them good information about what they will be able to do given their personal situation. For the following reasons we feel that they are stronger than most other lenders out there today: they take the time to meet with clients and review documents up front to ensure that what they tell the client is accurate before they begin looking, they communicate to the client and their agent throughout the process keeping everyone up to date and address any issues promptly, they are responsive even on weekends and holidays, they stand behind what they promise, and my personal favorite…they get everyone to closing in a timely manner. I have seen this team pull off near impossible feats to get a client to closing after others have dropped the ball. This is a lender that I would not only use myself, but refer my clients and family to.
Kelly Britt – Keller Williams Realty STL
Joanna Thomeczek and Joseph Preisser
Matt & Mary Pentecost